TERMS and CONDITIONS

Thank you for visiting our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy governs Gronell UK's relationship with you in relation to this website.
The term Gronell. Gronell UK or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

Orders

Please make sure that all of your details are filled out correctly with the correct information. Failure to carry out the following may result in your order not being dispatched. Once your order has been placed you will receive a confirmation email of your purchase. If any problems should arise whilst you are placing your order then please feel free to contact us.
We have the right to cancel any order should the following occur:

Gronell UK  may contact you for security and confirmation reasons should any problems arise as per the following:

We always aim to stay fully updated regarding stock. However, there may be a time in which we discover that the item is no longer available to which a refund will be issued.
Should you happen to receive the wrong item, please be aware that though we try our very best to have the correct items sent out, a mistake may occur in which we will rectify the issue as quickly and effectively as possible.
Supply
If you choose to order products from our website please be aware of the following:

All of our products include VAT but not delivery charges. You can see our delivery charges on "Delivery & Returns"
Prices are all in GBP sterling.
We cannot guarantee the accuracy of these images which are displayed on the website this is due to:

Warranty

We are unable to offer any warranty over and above the statutory rights as per the Sales of Goods Act 1994.
All of our products are fit for purpose and are of satisfactory quality
Our products are always checked prior to shipping
This does not affect your statutory rights
Payments
Gronell UK accepts the following payments online:

Please note we do not accept cheques, postal orders or travellers cheques.

Delivery

All items are shipped by TNT and a signature is required on delivery
An additional cost is incurred for delivery to the highlands and islands.
Please see our delivery and returns policy.

Cancellation

Should you wish to cancel your order please contact us within 24 hours.
If failure to do so, we will be unable to give you a refund until the item has been shipped back to in its original condition.

We have the right at any point to change our Terms & Conditions whereby we need to without any notice.

 

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